Title: Desktop Support Technician
Duration: 12M long term contract

Location: Chicago, IL 60606

• Field Services professional with 3 years of experience with the ability to perform the following tasks in a professional manner as listed below.
• A or equivalent certification
• Ability to interact effectively with internal and external contacts (Account Management, Deployment Team, Solutions Architect, Employees, and Vendors)
• Excellent interpersonal skills and ability to work collaboratively in a team environment.
• Identifies potential issues that could adversely impact End User experience and follows through on action steps.
• Escalate to Field Services Management on issues that impact the entire operation at a given site.
• Provides technical feedback to the Service Desk and Field Service on technical / process issues that will be used to improve overall service delivery.Reviews, troubleshoots, and approves operational quality of End User devices and as-sociated peripherals
• Services as technical lead for junior level technicians. Perform Smart Hands support at the customer location in support of other IT resolver groups.
• Technician will update tickets in the designated ITSM system with current status and work effort. Performs trouble shooting, parts replacement, system up-grades, deployment, and re-pair of End User assets
• Coordinates with End User on expectations and availability to perform the Services
• Assist in resolving technical escalations that arise during service delivery.
• Proven experience utilizing data and settings migration, imaging, application installation, and technologies.

Job Type: Contract

Pay: $28.00 per hour

Schedule:

• 8 hour shift

Experience:

• ticketing software: 5 years (Required)
• Deployment/ re-pair/ End User/Windows: 4 years (Preferred)
• ServiceNow: 3 years (Required)
• service desk: 5 years (Required)

Work Location: In person